Terms & Conditions

1. PROPOSAL FOR PURCHASE AND CONCLUSION OF THE CONTRACT.


These general conditions of sale are for the purchase of products online on the site www.farmaciacasa.it belonging to:


International Pharmacies of Parisi Fernanda and Ninni Barbera Sas


VAT number. / Fiscal code: VAT 07356050638


Address: Via San Donato 20, 80126 Naples


Email: info.fac@petronegroup.it


These terms of sale may be changed or updated at any time by International Pharmacies of Parisi Fernanda and Ninni Barbera Sas and the buyer undertakes to review them before placing any order.


The reference legislation for distance contracts can be found in section II of Legislative Decree no. 206 of 6 September 2005.


The contract will end through access by the user / buyer to the website www.farmaciacasa.it. Here, following the specified procedure, it will formulate the proposal to purchase the products.


The contract is concluded at the time of acceptance of the order by International Pharmacies of Parisi Fernanda and Ninni Barbera Sas and the purchaser will be notified via email of the acceptance of the same.


By submitting the order, the user implicitly declares to have read all the information provided during the purchase procedure and to accept in full the general conditions contained in this page. In case of non-acceptance of the order, International Pharmacies of Parisi Fernanda and Ninni Barbera Sas undertakes to inform the buyer in a timely manner.


Once the online purchase proposal has been formulated, the user must print, save an electronic copy or keep these general sales conditions as required by Legislative Decree no. 206/2005.


Any right of the purchaser to compensation for damages or indemnity is excluded and any contractual or non-contractual liability for any direct or indirect damage to persons and / or things due to the total or partial non-acceptance or evasion of the order is excluded. All communications to International Pharmacies of Parisi Fernanda and Ninni Barbera Sas must be made exclusively to the physical address specified on this page or by e-mail.




2. SALE PRICES AND PURCHASE METHODS (ITALY).


The purchase proposals on the site www.farmaciacasa.it must be made exclusively by a user with residence or domicile in Italy, who is of age and in possession of a tax code.


The prices of the products indicated on the website www.farmaciacasa.it, which constitute an offer to the public pursuant to art. 1336 c. c., are inclusive of I. V. A. and all other taxes.


Sales prices are valid until the communication of acceptance of the purchase offer is received. The images of the products on the site are indicative only. If there are no specific indications in the order notes, the lack of conformity of the purchase can not be denounced.




With the transmission of the purchase offer, the buyer gives his consent to the use by International Pharmacies of Parisi Fernanda and Ninni Barbera Sas, for remote communications, of the fax, telephone and e-mail.




3. PAYMENT METHODS


The buyer can pay for the products ordered using the following payment methods indicated online at the time of purchase:




a) PayPal


If Paypal is chosen as a payment method, the transaction will take place on servers owned by PayPal and can be finalized by the customer through debit on their PayPal account or through a credit card transaction, filling in the fields of the appropriate form on the screen. payment. Any errors related to the verification of the aforementioned transaction will not be imputable to International Pharmacies of Parisi Fernanda and Ninni Barbera Sas is available to provide the necessary assistance to resolve the inconvenience.


The payment made by credit card is protected by the SSL protocol and, therefore, the transaction can be defined as safe, confidential and reliable.




b) Italian bank transfer


anticipated in the name of International Pharmacies of Parisi Fernanda and Ninni Barbera Sas. Payment is made by bank transfer for which the IBAN coordinates of International Pharmacies of Parisi Fernanda and Ninni Barbera Sas are sent by email to the customer once the payment method has been chosen. A fax copy or scan of the transaction receipt is requested as proof of the same and to shorten shipping times as much as possible;




c) Cash on delivery to the courier



4. AVAILABILITY OF PRODUCTS.


Should an order contain a product in excess of the quantity of product available in stock, International Pharmacies of Parisi Fernanda and Ninni Barbera Sas guarantees the order fulfillment in the quantities indicated by the purchaser in the shortest possible time.


If it is not possible to find the quantity of missing product, International Pharmacies of Parisi Fernanda and Ninni Barbera Sas, upon due notice to the purchaser and its express consent, undertakes to replace the missing product with a similar one for the desired composition and effect.


In case the buyer does not accept the replacement and a time to complete the order, (not exceeding in any case the 30 days provided by Article 54 of Legislative Decree No. 206/2005) International Pharmacies of Parisi Fernanda and Ninni Barbera Sas will still ship the goods ordered, provided that the value of the order is greater than or equal to € 50.00 (fifty euros).


If the buyer does not give his consent to wait for the time necessary for the delivery (over 30 days provided for by article 54 of Legislative Decree No. 206/2005) and the residual value of the order made be equal or greater than € 50.00 (fifty euros), the contract will be terminated and International Pharmacies of Parisi Fernanda and Ninni Barbera Sas will immediately cancel the order.


5. DELIVERY METHODS AND EXPENSES.


International Pharmacies of Parisi Fernanda and Ninni Barbera Sas will deliver the products ordered by couriers and / or consignors of his trust to the buyers.


Shipments are made from Monday to Friday, excluding holidays, Saturday and Sunday. The delivery of the products takes place within 72 hours from the moment of the conclusion of the order except for Sardinia and the smaller islands where delivery times are to be considered 72 hours. At the time of notification of payment, the products will be ready to be shipped. The pharmacy undertakes to promptly notify the purchaser of stock errors or difficulties in finding products no longer on the market; in this case it undertakes to return the entire sum received including shipping costs.


At the time of shipment to the purchaser will be forwarded an email notification to monitor until the arrival at home the goods purchased.


In contracts that place the professional's obligation to dispose of the goods the risk of loss or damage to the goods, for reasons not attributable to the seller, is transferred to the consumer only when the latter, or a third party designated by him and different from the carrier, he enters material possession of the goods.


 On delivery, the buyer is required to check that the packaging is in good condition, otherwise it is authorized not to accept it, moreover, and if equipped with a camera it will be able to photograph it attesting the real condition of the package at the time of delivery. In the following hours it will be required to inform the Pharmacy either by telephone number 081 2415304 or at the address info@www.farmaciacasa.it which will provide the shortest possible time to solve the problem.


There are no limits for the use of the International Pharmacies service of Parisi Fernanda and Ninni Barbera Sas, but the following conditions of sale are valid: the shipping cost for Italy for orders below € 150 (one hundred and eightieth Euros) is € 6.00, Venice and islands € 9.00, Livigno € 35.00, Campione d'Italia € 65.00.


Over € 120 (one hundred and eightieth euros) in products shipping is free, with the exception of Livigno and Campione d'Italia. For orders for which the "cash" payment method has been selected, a contribution equal to the fixed fee applied by the shipper equal to € 4.50 is requested.


Summing up:


-Shipping costs for Italy:

- Orders below € 120: Shipping costs € 6.00 €

- Orders below € 120 (islands and Venice): Shipping costs € 9.00

- For orders from Livigno shipping costs are € 35.00

- For orders from Campione d'Italia the costs are € 65.00

- For orders over € 120: shipping costs are FREE (all Italy except Livigno and Campione d'Italia).

- Shipping is always paid for shipments abroad as shown below

In case of cash on delivery, there is a supplement of € 4.50.



Abroad:



Europe 1 - Austria, Belgium, France, (excluded Corsica) Germany, Great Britain (excluding small islands), Luxembourg, Holland, Portugal (excluded Madeira and Azores islands), Spain (excluded Baleares, Canaries, Ceuta and Melilla), Liechtenstein (UE) - Max 5kg costs are of €15.00 


Europe 2 - Bulgaria, Estonia, Latvia, Lithuania, Poland, Czech Republic, Slovak Republic, Romania, Slovenia, Hungary, Croatia, Denmark, Estonia, Finland, Latvia, Norway (Extra EU) Sweden, Hungary - Max 5kg costs are of € 22.00


Europe 3 - Greece (Greece 2 - Europe 3) Cyprus, France (Corsica) Minor Islands Great Britain, Greece, Malta Ireland, Madeira Azores, Balearics, Ceuta Mellila and Canary Islands Andorra and Gibraltar, Turkey, Ireland, Northern Ireland - Request information for shipping.


6. OBLIGATIONS OF THE BUYER.


It is forbidden for the purchaser to indicate false and / or imaginative data in the registration procedure for the execution of the present contract and the relative communications; personal data and emails must be absolutely real and not belonging to third parties or to people of fantasy. International Pharmacies of Parisi Fernanda and Ninni Barbera Sas reserves the right to prosecute any violation in this sense and any abuse in the interest and for the protection of all consumers.




The buyer raises International Pharmacies of Parisi Fernanda and Ninni Barbera Sas from any responsibility arising from the issue of incorrect tax documents due to errors concerning the data provided by the purchaser, since the latter is solely responsible for the correct insertion of the same to all inside the site.




7. DATA COLLECTION AND TREATMENT.


By filling in the registration form in the registration procedure necessary to activate the process of completion of this contract and the related additional communications, the buyer authorizes International Pharmacies of Parisi Fernanda and Ninni Barbera Sas to communicate their personal data not sensitive (residence, telephone number ) to couriers and / or shippers of confidence which is used for the delivery of products purchased in order to allow the delivery of orders. These data are processed electronically in compliance with the laws in force and may be presented only upon request by the judicial authorities or other authorities authorized for this purpose by law. Personal data will be communicated to subjects delegated to carry out all the activities necessary for the execution of this contract and will be disseminated exclusively for this purpose.


The processing of personal data takes place, also through electronic means, in compliance with the procedures established by art. 11 of Legislative Decree 30 June 2003 n. 196 to guarantee the consumer and, in general, to protect his rights, fundamental freedoms and dignity, with particular reference to privacy and personal identity. The processing of data will be carried out for the period of time necessary for the fulfillment of this contract. Personal data will not be disclosed to third parties. The user may request the deletion of their personal data by sending a communication by fax or mail to the location of the pharmacy specified on this page.


Owner and responsible for the collection and processing of personal data is:


International Pharmacies of Parisi Fernanda and Ninni Barbera Sas


VAT number. / Fiscal code: VAT 07356050638


Address: Via San Donato 20, 80126 Naples


Email: info.fac@petronegroup.it




8. GUARANTEES AND METHOD OF ASSISTANCE.


The warranty terms on this page supersede any other warranty or condition, other than those required by law. All products sold by International Pharmacies of Parisi Fernanda and Ninni Barbera Sas are covered by the manufacturer's standard warranty and the 24-month warranty for conformity defects, pursuant to Decree Law n. 24/02. To take advantage of the warranty service, the buyer must keep the invoice or the transport document received. The manufacturer's warranty is provided according to the procedures contained in the documentation included in the packaging of the product covered by the warranty or assistance request.


The 24-month warranty pursuant to Legislative Decree no. 24/02 applies to the product that presents a lack of conformity, provided that the product is used correctly and in compliance with its intended use and as provided in the attached technical documentation. In case of lack of conformity, International Pharmacies of Parisi Fernanda and Ninni Barbera Sas provide, without charge for the consumer / buyer, to replace the product.


The 24-month warranty pursuant to Legislative Decree no. 24/02 is valid for the product that presents a lack of conformity, provided that it is used correctly, in accordance with its intended use and as provided in the attached technical documentation. In case of lack of conformity, International Pharmacies of Parisi Fernanda and Ninni Barbera Sas will provide, without charge for the purchaser, for the replacement of the product.


If, for any reason, it is not possible to replace the product under warranty, Farmacie Internazionali di Parisi Fernanda and Ninni Barbera Sas may proceed, at its discretion and prior notice to the purchaser, to send to the latter a product with the same characteristics and value or to issue a discount voucher of the same amount that can be spent within 6 months on another item on sale on the site.


This warranty is transferable only if the current owner provides proof of original purchase issued by International Pharmacies of Parisi Fernanda and Ninni Barbera Sas. In countries where the limitation of liability is not precluded, the maximum liability of the International Pharmacies of Parisi Fernanda and Ninni Barbera Sas can not in any case exceed the price paid by the purchaser for the purchase of the product, except in cases of willful misconduct or gross negligence .


International Pharmacies of Parisi Fernanda and Ninni Barbera Sas declines all responsibility for incidental, special, indirect or consequential damages, except in cases of willful misconduct or gross negligence.


The denunciation of the manufacturing defect must be made within two months from the discovery pursuant to art. 132 of the Legislative Decree 206/2005.


The buyer must make a specific claim following the procedure indicated in point n. 10.



4455/5000

ONLINE RESOLUTION OF DISPUTES


ODR: Pursuant to art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute, he / she can lodge a complaint via the European Union ODR platform which can be reached at the following link http://ec.europa.eu/consumers/odr/. The ODR platform is an access point for users who wish to resolve disputes arising from sales contracts or online services out of court. For more information contact: info.fac@petronegroup.it ADR: "According to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer can use the Joint Conciliation procedure. The Procedure may be initiated if the consumer has not received a reply or has received a response that he has not considered satisfactory within 45 days after having lodged a complaint with the company. The customer who decides to make use of the Joint Conciliation procedure is obliged to send the request to the address: conciliazione@consorzionetcomm.it or to the fax number 02/87181126. For more information, please refer to: http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl




9. RIGHT OF WITHDRAWAL.


Information concerning the exercise of the right of withdrawal


A. Standard instructions on withdrawal pursuant to Article 49, paragraph 4, of Legislative Decree 206/2005.


Right of withdrawal


You have the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods.


To exercise the right of withdrawal, you are required to inform us of your decision to withdraw from this contract by an explicit declaration (for example, a letter sent by post, fax or e-mail).


Our contact details are:


International Pharmacies of Parisi Fernanda and Ninni Barbera Sas


VAT number. / Fiscal code: VAT 07356050638


Address: Via San Donato 20, 80126 Naples


Email: info.fac@petronegroup.it


For this purpose you can also use the withdrawal form below or our online form, but it is not mandatory. To comply with the withdrawal deadline, it is sufficient that you send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.


Model withdrawal form pursuant to article 49, paragraph 1, lett. h (fill in and return this form only if you wish to cancel the contract)


Recipient: International Pharmacies of Parisi Fernanda and Ninni Barbera Sas


VAT number. / Fiscal code: VAT 07356050638


Address: Via San Donato 20, 80126 Naples


Email: info.fac@petronegroup.it


-


With the present I / we (*) we notify the withdrawal from my / our (*) contract of sale of the following goods / services (*)


Ordered (*) / received (*)


-


Name of the consumer (s)


-


Address of the consumer (s)


-


Signature of the consumer (s) (only if this form is served on paper)


-


Date


(*) Delete the wording useless.


Effects of withdrawal


If you withdraw from this contract, all costs associated with returning the products will be borne entirely by you.          

The refund will be made without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. These refunds will be made using the same payment method used by you for the initial transaction, unless you have expressly agreed otherwise; in any case, no cost will be incurred as a consequence of such reimbursement


You are requested to return the goods or deliver them to us without undue delay and in any case within 14 days from the day in which you have communicated your withdrawal from this contract. The deadline is met if you send back the goods before the expiry of the 14-day period.


The direct costs of returning the goods will be at your charge. You are only responsible for the diminished value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.



10. COMPLAINTS.


Any complaint must be forwarded through the form contained in the "contacts" section that must be completed in all its spaces. The buyer will receive an email confirming the opening of the complaint within the following three working days; in the same email will be provided all the instructions for the definition of the procedure and specify any requests for clarification or documentation to support the complaint. As per current legislation, the purchaser, if passed more than six months from the delivery of the product, must provide appropriate documentation that certifies and provides evidence that the lack of conformity existed at the time of delivery. For complaints submitted within six months of delivery, International Pharmacies of Parisi Fernanda and Ninni Barbera Sas reserves the right to verify the actual presence of the alleged fault, before granting the buyer the solution requested by the same or the alternative solution provided by law .




11. CONTRACTUAL RESOLUTION AND EXPRESS TERMINATION CLAUSE.


has the right to terminate the stipulated contract by informing the buyer and specifying the reasons accordingly; in this case the buyer will be entitled only to the repayment of the sum if already paid. The fact that the payment is successful, carried out by the customer through one of the methods specified in point 3 of these conditions and the obligations assumed by the customer are essential, so that the purchaser's breach of only one of the the aforementioned obligations will determine the termination of the right of the contract pursuant to art. 1456 of the Civil Code, without the need for a judicial ruling, without prejudice to the right for International Pharmacies of Parisi Fernanda and Ninni Barbera Sas to take legal action for compensation for any further damages.




12. JURISDICTION AND JURISDICTION.


Any dispute concerning the application, execution, interpretation, and violation of purchase contracts stipulated online through the website is subject to Italian jurisdiction.


Except for the cases provided for by art. 63 of Legislative Decree n.206 / 2005, any dispute between the parties regarding the application, execution, interpretation and violation of this contract will be the exclusive responsibility of the Court of Naples.